Terms & Conditions
Provision of Services
Choice Collection Agency ("CCA") agrees to provide the Client with professional debt collection services in accordance with these Terms & Conditions. By submitting instructions to CCA, the Client is deemed to have read, understood, and unconditionally accepted these Terms & Conditions. All instructions issued by the Client shall constitute a binding agreement between the Client and CCA.
Commission Charges
The Client shall pay commission on all accounts referred to CCA from the date of referral. Commission is due on all payments received after referral, regardless of whether recovery efforts are undertaken by the Client, by CCA, or by any third party.
Commission Rates
All debts submitted for collection are subject to the commission rates published on CCA's website at the time of instruction, unless otherwise agreed in writing. Rates may be amended periodically, and the applicable rate is the rate in force on the date the Client issues instructions.
For more detailed information regarding commission rates and any updates, please contact us..
Client Communication Obligations
Upon instructing CCA, the Client shall ensure that all personnel within its organisation refrain from any direct communication with the debtor or related parties by any means. All communication must be routed exclusively through CCA. Failure to comply may compromise the recovery process and shall not diminish the Client's financial obligations to CCA.
Recovered Monies Policy
All monies recovered by the Client after referral—regardless of source, timing, or method—shall be subject to commission at the applicable rate. The Client is responsible for maintaining accurate records of all payments received in relation to the referred debt.
Right to Refuse or Withdraw Services
CCA reserves the right to refuse, withdraw, or discontinue services at any time by providing written notice to the Client. This includes the right to decline new instructions where deemed appropriate.
Termination by Client
Termination of services by the Client shall not affect CCA's entitlement to full commission on the instructed debt at the applicable rate.
Settlement in Goods or Services
If the Client settles a debt by accepting goods or services instead of monetary payment, CCA shall issue an invoice for commission based on the original instructed debt and the applicable rate.
Advice and Liability
Any advice, guidance, or recommendations provided by CCA are offered without prejudice and without warranty as to outcome. CCA shall not be liable for losses arising from the acts or omissions of agents, lawyers, or third parties appointed at the Client's request. CCA shall not be liable for consequential or indirect losses of any kind.
Third-Party Fees
The Client remains fully liable for all fees, costs, and disbursements incurred by agents or lawyers appointed by CCA on behalf of and with the consent of the Client.
Payment Terms
Invoices issued by CCA must be settled within seven (7) days of receipt. Late payment may result in additional charges, including all losses, costs, and disbursements incurred by CCA as a result of the delay.
Personal Liability of Directors/Partners
In the case of limited companies or limited liability partnerships, directors or partners may be held personally liable for outstanding invoices where the entity is unable to meet its financial obligations.
Late Payment
All losses, costs, and disbursements incurred by CCA due to late payment by the Client shall be charged to the Client.
Governing Law and Jurisdiction
These Terms & Conditions are governed exclusively by Dutch law. Any disputes arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the Dutch courts.
Collection Tariffs
Collection tariffs are arranged individually with each Client to ensure tailored and transparent pricing. The standard principal collection fee structure is as follows:
Over the first €2,500.00: 15% (minimum €40.00)
Over the next €2,500.00: 10%
Over the next €5,000.00: 5%
Over the next €190,000.00: 1%
Above €200,000.00: 0.5% (maximum €6,775.00)