Terms & Conditions

Provision of Services

Choice Collection Agency (hereinafter referred to as CCA) agrees to provide the Client with debt collection services. The acceptance of instructions by CCA from the Client shall be deemed as acceptance of these Terms & Conditions by the Client.

Commission Charges

The Client agrees to pay commission charges on all accounts referred to CCA and subsequently processed from the date of referral. This financial obligation applies to all payments received following the referral, irrespective of whether recovery efforts are undertaken by the Client, or if such efforts are carried out by third parties.

Commission Rates

All debts passed for collection will be subject to the commission rates published on CCA's website unless otherwise agreed in writing. It is important to note that these rates are subject to change, and the applicable rate shall be that in force on the date of instruction.

For more detailed information regarding commission rates and any updates, please contact us..

Client Communication Obligations

Upon instruction, the Client shall ensure that all relevant personnel within their organisation refrain from direct communication with the debtor or any associated parties by letter, email, fax, or other means. This policy is vital for maintaining clarity and integrity in the communication process, ensuring that all interactions are handled through the designated channels.

Failure to adhere to these obligations may compromise the effectiveness of the engagement and could lead to misunderstandings or conflicts. Therefore, it's essential for the Client to communicate this policy clearly to all staff members involved.

Recovered Monies Policy

Once a debt has been referred to CCA, all monies recovered by the Client, from any source and at any time, shall be subject to commission at the stated rate. This ensures that CCA is compensated for the efforts made in recovering the debt, aligning the interests of both parties for a beneficial outcome.

In order to facilitate a smooth recovery process, it is recommended that clients maintain clear records of all transactions related to the debt. This will help in avoiding any discrepancies regarding the commission on recovered amounts.

Right to Refuse or Withdraw Services

CCA reserves the right to withdraw, refuse, or discontinue services at any time, or to decline new instructions, by providing written notice to the Client. This ensures that CCA can maintain its service standards and align its resources with the needs of its clientele.

Termination by Client

Termination of services by the Client shall not prejudice CCA's right to full commission based on the instructed debt and the applicable rate. This clause safeguards CCA's interests while maintaining clarity in the terms of service between CCA and the Client.

Settlement in Goods or Services

In cases where the Client agrees to settle a debt through the acceptance of goods or services, CCA will issue an invoice for the commission fees. This fee will be calculated based on the instructed debt and the applicable rate. This arrangement allows for greater flexibility in the settlement process while ensuring that all transactional agreements are accurately documented and fees transparently communicated. 

Advice and Liability

Any suggestions or advice provided by CCA are given without prejudice. This means that while CCA may offer guidance or recommendations, it does not guarantee outcomes or take responsibility for the results of the advice given.

Furthermore, CCA shall not be liable for losses arising from the acts or omissions of agents or lawyers appointed at the Client's request. It is essential to note that any decisions made based on CCA's suggestions are the responsibility of the client. Additionally, CCA will not be liable for any consequential losses that extend beyond CCA's direct control, reinforcing the importance of understanding the limitations of the provided advice.

Third-Party Fees

The Client shall remain liable for all fees incurred by agents or lawyers appointed by CCA on behalf of and with the consent of the Client. This ensures that all parties involved are adequately compensated for their services and upholds the integrity of the contractual agreement.

Payment Terms

The Client shall settle invoices issued by CCA within seven (7) days of receipt. Timely payments are essential to maintain a smooth business relationship and ensure the continuous provision of services.

Personal Liability of Directors/Partners

In the context of limited companies and limited liability partnerships, personal liability of directors or partners may arise under certain circumstances. Should the client find themselves unable to pay the invoice amount, the directors or partners may be held personally liable for the outstanding debt. This provision underscores the importance of financial responsibility and due diligence in managing the company's or partnership's affairs.

It's essential for directors and partners to understand the implications of their decisions and the potential for personal liability in instances of financial distress. Proper financial planning and adherence to legal obligations can mitigate risks associated with personal liability.

Late Payment

Late payments can significantly impact financial operations and project timelines. All losses, costs, and disbursements incurred by CCA due to late payment by the Client shall be charged back to the Client. It is important for clients to adhere to agreed-upon payment terms to avoid additional fees and potential disruptions in service.

Governing Law and Jurisdiction

These Terms & Conditions are governed by Dutch law. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the Dutch courts.

Collection Tariffs are arranged with each client separately

At our company, we understand that each client has unique needs and requirements when it comes to collection tariffs. This is why we take the time to arrange tailored tariff solutions for every client we work with. Our dedicated team evaluates each situation individually, ensuring that you receive the most efficient and cost-effective collection services possible.

By establishing a personalized approach, we aim to build lasting relationships with our clients while meeting their specific collection requirements. Our focus is on clarity and transparency, providing you with comprehensive details about your tailored tariffs. We believe that effective communication is key to successful collaborations. Contact us to learn more about how we can assist you with our customized collection tariff solutions

Principal Collection Fee
Over de eerste € 2.500,00 15% (with a min. € 40.00)
About the next € 2,500.00 10%
Over the next € 5,000.00 5%
Over the next € 190.000,00 1%
Anything above €200,000.00 0,5% (max. € 6.775,00)